Application
This unit of competency specifies the outcomes required to provide clients with specialist advice on swimming pool and spa products and services. It involves developing product and service knowledge and advising clients on the features and benefits of swimming pool and spa products and services.
The unit supports the work of those engaged in advising clients on swimming pool and spa products and services swimming pools and spas. It applies to swimming pool technicians and staff engaged in swimming pool and spa retail operations.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Develop knowledge of swimming pool and spa products and services. | 1.1. | Own knowledge of swimming pool and spa products and services is continuously updated. |
1.2. | Swimming pool and spa product and service knowledge is shared with other staff as required. | ||
1.3. | Comparisons between swimming pool and spa products and services are researched. | ||
1.4. | Information on competitors’ product and service range and pricing structure is researched. | ||
2. | Inform clients about swimming pool and spa products and services. | 2.1. | Swimming pool and spa products and services are evaluated against client requirements. |
2.2. | Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients. | ||
2.3. | Client questions and enquiries regarding swimming pool and spa products and services are answered. | ||
2.4. | Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct. | ||
2.5. | Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct. |
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also provide advice to clients on four of the swimming pool and spa products services listed below:
swimming pool and spa maintenance, service and repair
swimming pool and spa accessories
swimming pool or spa chemicals
swimming pool and spa components
technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:
automation
chlorination
circulation and filtration
cleaning and vacuuming
heating
lighting
spa equipment
swimming pool and spa toys
water testing and maintenance programs
water testing kits.
In doing the above, the person must:
apply product and service knowledge to advise clients on swimming pool and spa products and services
use questioning, listening and observation skills to determine client requirements
apply enterprise policies and procedures relating to advising client on swimming pool and spa products and services
apply industry codes of practice, relevant legislation and statutory requirements relating to advising client on swimming pool and spa products and services.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
commonwealth, state or territory legislation, and local government regulations impacting on the sale of swimming pool and spa products and services relating to:
consumer protection
dangerous goods
environmental protection
health
waste disposal
work health and safety (WHS)
customer service principles
enterprise policies and procedures relating to:
dealing with client complaints
developing product and service knowledge
obtaining and analysing client feedback
recommending products and services
enterprise swimming pool and spa product and service range, features and benefits:
swimming pool and spa maintenance, service and repair
swimming pool and spa accessories
swimming pool and spa chemicals
swimming pool and spa components
technical advice on swimming pools or spas
technical advice on water hydraulics
components, spare parts and consumable items for swimming pool and spa systems:
automation
lighting
heating
circulation and filtration
chlorination
cleaning and vacuuming
spas
spa equipment
swimming pool and spa toys
water testing
water testing kits
principles of water hydraulics
swimming pool and spa chemical safety
sources of product and services knowledge
terminology and technical terms for describing the use of swimming pool and spa products and services.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer with access to internet and printer to gather information on swimming pool products and services
materials:
manufacturer and supplier catalogues of swimming pool products and services
swimming pool and spa product and service descriptions, including pricing, features, benefits and availability
workplace policies and procedures relating to advising clients on swimming pool and spa products and services
physical conditions:
access to an environment in which swimming pool and spa products and services are available for sale.
Assessment activities are performed on an individual basis under general supervision.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain up-to-date knowledge of spa water treatment options. |
Oral communication skills to: | ask questions to clarify key features of pool and spa products and services. |
Reading skills to: | access and interpret safety data sheets (SDS) for chemicals used in treating spa water. |
Writing skills to: | prepare notes on features of swimming pool and spa products and services. |
Self-management skills to: | interact in an ethical manner with clients from diverse social, economic and cultural backgrounds. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Swimming pool and spa products and services must include at least four of the following: | swimming pool and spa: maintenance, service and repair accessories chemicals components technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems: automation chlorination circulation and filtration cleaning and vacuuming heating lighting spas spa equipment swimming pool and spa toys water testing and maintenance programs water testing kits. |
Sectors
Swimming pools and spas